Unified 24/7 security and network operations with monitoring, alerting, threat correlation, and coordinated response across your hybrid estate.
Security incidents and network outages rarely respect org charts. When the firewall alerts and the WAN link drops in the same hour, you need one unified operations team that sees both — correlates context, and responds with a single playbook.
Sysgenix Security & Network Operations unifies 24×7 monitoring, threat detection, firewall and network operations, and coordinated escalation across your hybrid estate. Your team gets sleep; we carry the pager.
Unified operations across detection, network health, perimeter control, and incident response — so alerts become action, not noise.
SOC and NOC share tooling, ticketing, and escalation — so a suspected breach on a degraded link gets one coordinated response, not two competing tickets.
Analyst-driven detection and response — SIEM tuning, threat hunting, incident containment, and compliance evidence.
Always-on network health — performance, availability, and change execution so connectivity never becomes the bottleneck.
Start with monitored-and-triaged, move to full 24×7 response, or add hunting and compliance as your program matures.
Business-hours triage and alerting
24×7 SOC/NOC with active response
Advanced detection and compliance program
We begin with a security and network maturity assessment — current tooling, log coverage, and alert noise — so your tier reflects reality, not a catalog default.
Security and network severities share one matrix — response, containment, and communication timelines your leadership can trust.
Targets shown reflect the Respond tier. Monitor and Defend tier SLAs are defined in your master services agreement.
Four stages to stand up unified security and network operations — with measurable noise reduction before we take the pager.
Log source coverage, SIEM use cases, network topology, alert volume, and escalation gaps — scored in a unified maturity report.
Reduce noise, enable high-fidelity detections, baseline network performance, and wire on-call to your channels and ticketing.
Tabletop exercises, playbook walkthroughs, and failover checks — so the team has practiced before a real Sev 1.
24×7 SOC/NOC under SLA, monthly reporting, quarterly control reviews, and continuous use-case improvement.
Not necessarily. Unified SOC/NOC reduces handoff delays when security and network events overlap. If you already have tools in place, we operate them — Sentinel, Splunk, Fortinet, Cisco, and others — under one escalation model.
Yes. We are platform-agnostic. Onboarding focuses on log coverage, use-case tuning, and runbooks on your stack — not a rip-and-replace.
Help desk handles user requests and standard IT support. SOC/NOC is specialized 24×7 monitoring and incident response for security threats and network infrastructure — with analyst skills, playbooks, and SLAs tuned for those domains.
Engagements can start with one discipline and expand. Many clients begin with NOC for uptime, then add SOC as log maturity improves — same partner, same ticketing, no re-integration.
On Defend tier, we help maintain continuous posture for SOC 2, ISO 27001, HIPAA, and PCI — including evidence collection, control gap tracking, and auditor support during attestation.
Yes. From go-live, our analysts carry primary pager duty per your severity matrix. Your security or network lead remains escalation and strategic owner — we handle the 2 AM wake-ups.
Sysgenix works with ambitious teams to design and build secure, scalable web platforms. Our focus is long-term performance, clean architecture, and systems that evolve as your business grows.
Tell us about your product, platform, or challenge. We’ll help you map the right technical direction.