Structured annual coverage for preventive maintenance, priority support, vendor coordination, and SLA-backed response when you need it most.
When critical infrastructure fails outside warranty, every hour of downtime costs more than the repair. Sysgenix Annual Maintenance Contracts (AMC) wrap servers, storage, networking, UPS, and facility equipment in structured preventive care — with priority break-fix and clear SLAs when something does go wrong.
You get a single accountable partner for scheduled maintenance, parts coordination, vendor liaison, and documented asset health — aligned to your risk profile and compliance needs, not a generic break-fix retainer.
AMC is structured operations for physical infrastructure — preventive care, priority response, and vendor coordination under one contract.
AMC scope is defined per asset class, location, and criticality — inventoried up front so coverage, spares, and SLAs match how you actually run.
OEM warranty-only devices can be added to AMC for preventive care and coordination — we align contract terms with manufacturer support so nothing overlaps or falls through.
Start with preventive care and business-hours support, then add priority response and 24×7 coverage as uptime requirements grow.
Core PM and business-hours break-fix
Priority response with expanded PM cadence
Mission-critical coverage with 24×7 options
Every AMC begins with a complimentary asset audit — we inventory serials, warranty status, and criticality before quoting so your contract reflects reality, not assumptions.
Priority, on-site windows, and resolution targets — defined in the master AMC and reported monthly. Enterprise tiers can extend to 24×7 break-fix.
Targets shown reflect the Professional tier with business-hours coverage. Enterprise 24×7 and custom matrices are defined in your master services agreement.
A clear four-stage path that inventories what you have, contracts what you need, and operates maintenance without surprises.
On-site or remote inventory — serials, locations, warranty end dates, criticality tiers, and current PM gaps captured in a baseline register.
Tier selection, SLA matrix, visit cadence, spares policy, and exclusions documented — aligned to budget and uptime requirements.
First preventive maintenance cycle, firmware baselines, and ticketing integration — so break-fix and PM share one system of record.
Scheduled PM, priority response, monthly reporting, and annual renewal review with refresh and end-of-life recommendations.
AMC is contract maintenance for physical assets — preventive visits, break-fix, parts, and OEM coordination under a fixed annual fee. Managed Services and Infrastructure Management are broader operational engagements covering monitoring, change, cloud, and day-two ops. Many clients pair AMC for hardware with managed ops for platforms.
Yes. We coordinate with manufacturer support so AMC fills gaps warranty does not — preventive care, logistics, asset documentation, and escalation — without double-billing for the same repair.
Multi-site AMC is standard. The asset register maps location, criticality, and visit schedule per site. Enterprise tier includes governance across regions with consolidated reporting and a named account engineer.
Essential and Professional tiers typically include labor and remote support; parts and on-site travel are scoped explicitly in the statement of work — either included up to an allowance or billed at agreed rates. Enterprise contracts often bundle critical spares and travel for P1 events.
Any enterprise-grade vendor — Dell, HPE, Cisco, NetApp, APC, and others. We do not require you to have purchased through Sysgenix; the audit establishes what is in scope regardless of source.
We deliver an annual health review: PM completion rates, incident trends, end-of-life assets, and refresh options. Renewal terms reflect actual asset changes — adds, decommissions, and tier adjustments — not automatic rollover.
Sysgenix works with ambitious teams to design and build secure, scalable web platforms. Our focus is long-term performance, clean architecture, and systems that evolve as your business grows.
Tell us about your product, platform, or challenge. We’ll help you map the right technical direction.